After-hours
services

Practical, preventative and non-emergency support for lower-level needs where additional assistance can help the residential team maintain stability.

• Welfare checks where there is a low-level wellbeing concern.
• Routine transport to or from a residential placement, appointment, education or approved activity.
• Planned family contact support or community access.
• Low-intensity outreach when a young person is away from placement and contact has been established.
• Additional hands-on support during evening routines, transitions or other planned activities.

Targeted, non-emergency support when risk or escalation is increasing and the residential team would benefit from additional experienced workers on the ground.

• In-person de-escalation alongside the residential care team when behaviours are escalating.
• Two-worker outreach where additional staffing is required to support safe engagement.
• Transport following a placement disruption, significant incident or return to placement where additional support is needed.
• Family contact or community-based support where behavioural or relational needs are more complex.
• Short-term hands-on assistance to help stabilise a difficult shift and support the care team to re-establish routine.

Responsive, higher-intensity support for complex situations requiring experienced workers, enhanced planning and close coordination with the residential care team and referring provider.

• High-complexity crisis outreach and face-to-face de-escalation alongside residential staff.
• Support during significant placement instability or an emerging placement breakdown.
• Complex transport where there are heightened behavioural, absconding or safety risks and additional workers are required.
• Intensive welfare outreach when a young person’s location, engagement or return to placement requires a coordinated approach.
• Hands-on support after a significant incident, including stabilisation, transition planning and clear provider updates.